Returns & Exchanges

IN-STORE RETURN POLICY

RETURNS WITH ORIGINAL RECEIPT

Unwashed, unworn, defective merchandise and packaged goods in the original packaging may be returned within 15 days of purchase date for a full refund. Refunds will be issued in the original form of payment.

RETURNS WITHOUT ORIGINAL RECEIPT

Merchandise returned without a receipt will only be offered a store exchange at the current selling price.

FINAL SALE POLICY
All bulk candy, gift card purchases, and discounted merchandise are not eligible for refund or exchange.

ONLINE RETURN POLICY

RETURN POLICY

The Candy Space unconditionally guarantees all products we sell at our online store to be free from defects of workmanship. We will gladly replace or refund any defective items you wish to return (please make sure to send photos in an email along with your order number). If you’re unsatisfied with the fit, quality, color, or size of an item, you may exchange it and choose an item in another size or color. Candy may be returned if it is unopened and in its original condition. All items are checked for damages before the are shipped. We are not responsible for damages to shipping boxes or the contents once they shipped.

RETURN/EXCHANGE LIMITATION

  • Items must be returned within 15 days from date of purchase.
  • Edible items that have been opened may not be returned unless defective.
  • If items are defective, after we review the photos, we will issue a pre-paid return label. If we do not receive photos, we will not issue a pre-paid return label.
  • Items that have been laundered or altered in anyway cannot be accepted for exchange or return.

CHANGE YOUR MIND ABOUT AN ORDER?

If you wish to return an item you ordered online because you don’t like the style, fit, or color, or just don’t want the item for whatever reason, we do accept returns but we’re not responsible for return shipping costs. Once the item is received back, we will issue a refund for the cost of the item, excluding your original shipping cost.

DID WE MAKE A MISTAKE?
If we made a mistake with your order, we will take care of return shipping and send you a replacement at no additional cost to you.

Example: Item shipped does not match item, size, color, or flavor ordered.

HOW DO I RETURN MY ITEM(S)?

  1. Send an email to [email protected], along with your order number, the reason for return and any photos of the item.
  2. A Candy Space Customer Service Representative will process your request and assist you with return shipping.
  3. Include your packing slip with order number and write the reason for the return. We recommend to send the tracking number in an email as well.
  4. Place the item(s) you wish to return in a suitable box or padded envelope along with the original packing slip.
  5. If the return is the result of our error (incorrect items), we will send you a prepaid return label via e-mail. Simply put it on your return package, and mail it back to us.  We will send the correct items as soon as possible.
  6. If the return was due to shipping damage, please send back via FedEx, UPS or USPS. Once we receive the package, we will issue a refund for the merchandise only.

SEND ALL RETURNS TO:

The Candy Space
Attn: Web Returns
1439 State Route 9, Unit 6
Lake George, NY 12845

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